Refunds & Returns Policy

Refunds & Returns Policy for The Hive
Last updated: [8/25/2025]

The Hive LLC (“The Hive,” “we,” “our,” or “us”) values transparency regarding ticket sales, at-the-door purchases, and venue rental agreements. This policy explains our refund and return practices.

1. Eventbrite Ticket Sales

  • All advance tickets for shows at The Hive are sold through Eventbrite.

  • Unless otherwise noted on the event listing, all ticket sales are final.

  • Refunds are only issued if:

    • The event is cancelled, or

    • The event is rescheduled and you cannot attend the new date.

  • Any approved refunds are processed back to the original payment source only (per Eventbrite policy).

  • Service fees charged by Eventbrite may be non-refundable.

2. At-the-Door Sales

  • Tickets purchased at the door are non-refundable and non-transferable unless the event is cancelled.

  • Refunds for cancelled events will be issued back to the original payment source only (e.g., credit card used at purchase).

  • Cash purchases at the door will be refunded in cash if applicable.

3. Venue Rentals & Rehearsal Bookings

  • Venue rentals (including rehearsals, private parties, and other bookings) require a deposit at the time of reservation.

  • Deposits are non-refundable unless The Hive cancels the booking.

  • If a cancellation is made more than 14 days in advance, any amount paid beyond the deposit may be refunded.

  • Cancellations made less than 14 days in advance are not eligible for a refund.

  • All refunds are issued back to the original payment source only.

4. Questions

If you have questions about this policy or need assistance with a ticket or rental refund, please contact us:

The Hive LLC
2 S Beaver St Ste 190
Flagstaff, AZ 86001
Phone: (928) 864-9675
Email: thehiveflg@gmail.com